معلومات عنا

• To be the most respected, trusted and preferred Non-life Insurer in the Global markets we operate

• To develop General Insurance Business in the best interest of the community.
• To provide Financial Security to Individuals, Trade, Commerce and all other segments of the Society by offering Insurance Products and Services of High Quality at affordable Cost.

• Highest priority to Customers needs.
• High standards of Public Conduct.
• Transparency in operations.

We shall

• Act courteously, fairly and reasonably in all our dealings with the customers.
• Make sure all our policy documents and claim procedures are clear and complete information is given about our products and services.
• Deal quickly and sympathetically with the grievances of the customer and resolve efficiently through nominated customer service officers in all operating offices. We will educate the client about grievance redressal mechanism including the system of grievance redressal through relevant authorities/Ombudsman.
• Respond to all commercially viable General Insurance requirements of all categories including products for weaker section of the society at affordable price.
  Continue to develop a dedicated, sensitized and professional workforce for efficient execution of roles assigned to them.
• Have a regular monitoring and consultative process with all our service providers and set up monitoring mechanism for delivery of promised services to our customers.

• Courtesy and Caring.
• Initiatives and Innovation.
• Integrity, Trustworthiness and Reliability.

We shall

• Enable the customers with opportunities to provide the organization with feedback on services availed by them and suggest improvement through customer meets, surveys.
• Enhance customer satisfaction through adoption of latest technologies in the area of servicing processing and review of systems and methods.
• Review the standards of services offered annually with a view to improve the benchmarks.