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MUSCAT – New India Assurance Company (Oman) organized a unique Employee Engagement and Skills Development Workshop for 55 employees on 30th October at Mumtaz Mahal hotel.
The objective of the pleasingly different workshop was to provide the employees with a deeper awareness of skills and behaviors that could contribute to providing better customer service while also enhancing the ability of team members to work cooperatively and collaboratively as members of the New India Assurance Family more effectively.
“The core values of New India Assurance Company are to maintain highest priority to customer needs and reflect high standards of public conduct”, said Mr. K. V Francis the Resident Manager. “Our employees are fundamental to our success and we are strongly committed to the responsibility of employee development. The management is professionally committed to the principle of performance and we shall make such learning opportunities available to our people in order to encourage them and support their professional as well as personal goals.”
The workshop followed a fun filled, activity based learning methodology. The participants engaged in team exercises that fostered interaction, provided opportunity for learning and exchange, reinforced customer care principles, enhanced trust and encouraged team spirit. Examples of work related scenarios were used to enhance skills in the areas of communication, problem solving, customer service, planning and inter departmental coordination. The workshop was facilitated by Carolann Philips of Hallmark Events and was well received by the participants. Each participant received an award and certificate of participation.
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